Frequently Asked Questions.
We usually ship orders via EMS Speed Post. After your order is confirmed, it takes approximately 2 business days to prepare and dispatch your package to the EMS office. Once shipped, delivery typically takes 7–10 business days, depending on your location.
In most cases, you can expect to receive your order within 9–12 business days from the date your order is placed. Once your package has been dispatched, we will provide you with a tracking number so you can monitor your shipment.
Do you ship internationally?
Yes. We ship veterinary medicines to many countries worldwide. Shipping availability depends on your country’s import regulations. If you are unsure whether we can deliver to your location, please contact our support team before placing an order.
How can I track my order?
Once your order has been dispatched, we will send you a tracking number via email or WhatsApp. You can use this tracking number to monitor the status of your shipment.
Do I need a prescription to order veterinary medicines?
Prescription requirements vary depending on the medication and your country’s regulations. Some products require a valid veterinary prescription, while others may not. Our team will advise you if a prescription is needed.
What payment methods do you accept?
We accept secure international payment methods. Available payment options may vary depending on your country. Please contact us if you need assistance with payment.
Can I cancel or modify my order?
Orders can usually be modified or cancelled before they are shipped. Once an order has been dispatched, changes or cancellations may not be possible. Please contact us as soon as possible if you need to make changes.
What should I do if my package is delayed?
International shipments may occasionally be delayed due to customs clearance, public holidays, or local courier operations. If your order has not arrived within the expected delivery time, please contact our customer support team, and we will assist you.
Can I return my order?
Due to the nature of pharmaceutical products, returns are generally not accepted once the products have been shipped. If you receive a damaged or incorrect item, please contact us immediately for assistance.
Do you sell medicines for all types of pets?
Yes. We offer a wide range of veterinary medicines for dogs, cats, horses, birds, livestock, and other animals. Product availability may vary.
How should veterinary medicines be stored?
Store medicines according to the instructions on the product label. Most products should be kept in a cool, dry place away from direct sunlight. Certain medications may require refrigeration.
Can I use these medicines without consulting a veterinarian?
We strongly recommend consulting a licensed veterinarian before administering any medication to your pet. Proper diagnosis and dosage are essential for your pet’s safety and well-being.
Are there any customs charges or import taxes?
Import duties, taxes, or customs fees may apply depending on your country’s regulations. These charges, if applicable, are the responsibility of the customer.